Terms and Conditions
TERMS AND CONDITIONS
Deposit (10%): no refund
Papanin Travel Group, LLC d/b/a Sokol Tours
Address: 27 Meetinghouse Lane, Bradford Woods, PA, 15015-1310, USA
Tel/Fax (USA): + (724) 935-5373
Toll free (USA & Canada): 877-657-6565
Web site: www.sokoltours.com
The provisions of service by Papanin Travel Group, LLC d/b/a Sokol Tours (hereinafter “SOKOL TOURS”) is subject to the following terms and conditions. Your acceptance of tickets, reservations or bookings issued or made by SOKOL TOURS shall indicate your acknowledgment and acceptance of these notices, terms and conditions, and further acknowledges an agreement on your part to convey the contents hereto to your travel companions or group members in a manner that will bind them as well as you to these contents.
RESPONSIBILITY AND LIABILITY
The air carriers, hotels, railroad operators, car rental agencies, cruise lines, tour operators and other suppliers providing travel or other services on the travel site (“suppliers”) are independent contractors and are neither employees nor agents of SOKOL TOURS. SOKOL TOURS acts solely as a sales agent for these suppliers. SOKOL TOURS shall not be responsible or liable for any acts, errors, omissions, representations, misrepresentations, misfeasance, nonfeasance, warranties, negligence or other conduct of any such supplier or for any personal injuries, death, property damage or loss, or other damages or expenses resulting therefrom. SOKOL TOURS shall have no responsibility or liability and shall not be required to make any refund in the events, without limitation, of any delay, cancellation, overbooking, strike, acts of war, terrorism, disease or other force majeure event or cause beyond its direct control, and SOKOL TOURS shall have no responsibility for any additional expense due, without limitation, to omissions, delays, re-routing, or acts or omissions of any governmental authority.
RISKS AND INSURANCE
You assume complete and full responsibility for, and hereby release SOKOL TOURS from, any duty of checking and verifying for yourself as well as each and every member of your traveling party including without limitation companions and/or group, any and all passport, visa, vaccination, or other entry requirements of each destination as applied to the individual nationality, residency, or citizenship status of each and every member of your traveling party including without limitation companions and/or group, and all safety and security conditions of such destinations during the length of the proposed travel. For information concerning possible dangers at international destinations, contact the Travel Advisory Section provided by the government of your country. In the U.S, contact the State Department, (202) 647-5335 or access online at http://travel.state.gov/travel/warnings.html. For medical information, refer to the U.S. Centers for Disease Control (CDC), (404) 332-4559, use their fax information service at (404) 332-4565, or access online at www.cdc.gov/travel.
Trip cancellation, health, accident, medical evacuation, and luggage insurance are available and strongly recommended to help protect you in regards to these risks. It is your responsibility to determine and obtain the appropriate coverage, and it is further your responsibility to assure that every member of your traveling party including without limitation companions and/or group are informed of these risks and insurance options. Information is available through SOKOL TOURS regarding travel insurance.
PRIVATE AND FAMILY APARTMENTS STAY
If SOKOL TOURS books or arranges your stay in a private apartment, you acknowledge and agree that you understand that utilities, security, sanitation and other expectations or standards in a private apartment arranged or booked by SOKOL TOURS may be different from expectations or standards in your own country. You acknowledge and agree that, for example, it is possible that you will not be able to turn on the hot water or heat without help, and such help may be difficult or impossible to obtain if you do not speak the native language in which the apartment is situated. You understand and agree that SOKOL TOURS is not liable for any losses to you, or your traveling party including without limitation companions and/or group, as a result of any penalties, incomplete refunds, fines or fees arising out of your stay at a private apartment arranged or booked by SOKOL TOURS.
If SOKOL TOURS arranges your stay with a local host family, SOKOL TOURS will make every attempt to select a good match based on information provided by you, and perceived as relevant by SOKOL TOURS. In the event of any dispute, conflict or dissatisfaction on the part of, or between you and/or the host family, SOKOL TOURS will make a reasonable effort to relocate you to another local host family home. However, SOKOL TOURS requires a minimum of three weeks’ notice in order to locate an alternative host family for you. In the event SOKOL TOURS is given less than three weeks notice’ of a request for an alternative local host family, SOKOL TOURS shall make a reasonable effort to locate an alternative host family, but shall not be responsible or liable to locate a new local host family. In the even SOKOL TOURS is given less than three weeks’ notice of a request for an alternative host family, SOKOL TOURS shall not responsible or liable for any damages, including but not limited to, lodging or alternative housing costs.
DEPOSIT & FINAL PAYMENT TERMS
Deposit Due Per Person: 10% per person (unless expressly limited in writing by SOKOL TOURS on the itinerary they may provide to you). This deposit is credited toward your invoice total and is non-refundable. For certain services (or if the total cost of the package is less than $50), the full amount is due at the time of booking. Final payments must be paid in full, and received by SOKOL TOURS prior to departure. If payment is made by personal check or other instrument that requires time for clearance, such clearance must be completed prior to departure. In some instances, full payment may be required further in advance.
If you wish to cancel your booking, you must notify SOKOL TOURS in writing. Cancellation FEES will be calculated from the date SOKOL TOURS receives WRITTEN notice of your cancellation. Cancellations sent via e-mail or fax and received by SOKOL TOURS later than 5:00 PM, Eastern time (USA) are deemed to have arrived on the next business day. It is important to note that the relevant day and time is not when you send this cancellation. Only relevant is the day and time SOKOL TOURS receives your cancellation. If you with to confirm date and time your written notice was been received you may contact our office via telephone. Cancellation fees apply even if you must cancel for good cause. Cancellation fees apply even if your inability to travel is due to inability to obtain a passport or visa in the time period in question. Cancellation fees are applied as follows:
Merchant credit card fees (4%) at any time: no refund.
Visa/Passport services at any time: no refund.
Airplane Tickets: Refunds are issued based on carrier’s policy. Most discounted fares are non-refundable.
Rail Tickets: 5 days-or less prior to the departure date and/or during travel: no refund. In all other cases partial refund based on carrier’s policy less service fees up to 30% from the total cost.
All other services: 10 days-or less prior to the departure date and/or during travel: no refund
All other services: 11 - 15 days prior to departure date – full refund less 50% fee.
All other services: 16 – 60 days prior to departure date – full refund less 25% fee.
All other services: 60 days-or more prior departure date – full refund less deposit (10%).
Train fares are subject to change without notice until tickets are purchased. Please be aware that due to system limitation, and other restrictions, train tickets and seat reservations in Eastern Europe, Russia, China, Mongolia, and Central Asia cannot be reserved in advance without full payment. Verbal verification of seat availability without immediate purchase of tickets does not guarantee that the same seats will be available at a later time. Train tickets and train reservations are sold on “first comes first served” basis, and SOKOL TOURS does not guarantee availability of certain seats even after you have submitted payment in full. SOKOL TOURS will do its best however to provide alternatives to match your request and preferences to the extent permitted and possible. If you decide to cancel your original order, a non-refundable deposit (10%) and merchant credit card fees (4%) can be credited towards any future services booked with SOKOL TOURS. Deposit includes: finalizing the initial Itinerary/Package, checking on availability of tickets, making reservations, changes, and adjustments, to the extent permitted and possible.
In consideration of, and as a part of the payment for, the right to participate in such treks, tours, expeditions, or other activities and as a part of the payment for, the services arranged for me by SOKOL TOURS and its agents, employees, associates, affiliated companies, independent contractors, or subcontractors, I DO HEREBY EXPRESSLY ASSUME ALL OF THE ABOVE RISKS, including, to the extent permitted by law, the risk of negligent or reckless acts or omissions of SOKOL TOURS, its agents, employees, officers, directors, associates, affiliated companies, or subcontractors, and I DO HEREBY EXPRESSLY AGREE TO FOREVER RELEASE AND HOLD HARMLESS SOKOL TOURS, its agents, employees, officers, directors, associates, affiliated companies, and subcontractors against any and all liability, actions, causes of action, debts, suits, claims, and demands of any and every kind and nature whatsoever which I now have or which may hereafter arise out of or in connection with my trip or participation in any activities arranged for me by SOKOL TOURS, its agents, employees, officers, directors, associates, affiliated companies, independent contractors or subcontractors. THE TERMS OF THIS AGREEMENT SHALL SERVE AS A COMPLETE RELEASE AND EXPRESS ASSUMPTION OF RISK for myself, my heirs, assignees, administrators, executors, trustees, and all members of my family, including any minors accompanying me. I HAVE READ AND FULLY UNDERSTAND THE PROVISIONS AND THE LEGAL CONSEQUENCES OF THE RELEASE AND ASSUMPTION OF RISK, AND I HEREBY AGREE TO ALL OF ITS CONDITIONS. I ACKNOWLEDGE THAT SOKOL TOURS HAS RECOMMENDED THAT I HAVE MY ATTORNEY REVIEW THIS RELEASE PRIOR TO MY SIGNING IT. I further agree that any legal dispute involving these travel services shall be heard only by the State or Federal courts sitting in Pittsburgh, Pennsylvania, U.S.A., and in so agreeing I expressly waive any right, or claim thereof, to bring action in any other courts or jurisdictions irrespective of whether such other courts or jurisdictions would be more convenient. This Agreement shall be governed by, and construed in accordance with, the laws of the Commonwealth of Pennsylvania, without regard to any state conflict of law provisions.
I acknowledge that in calculating the cost of the tour or trip, SOKOL TOURS has relied on my consent to these terms and on their enforceability. In the absence of this Release, the tour/trip cost would have been higher, or, alternatively, SOKOL TOURS would be unable to offer these services.
Signature of the Participant #1: _______________________________
Signature of the Participant #2: _____________________________
Signature of the Participant #3: _____________________________